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The privacy and security of your personal information is a top priority here at Café
de Fiori. Our staff is committed to providing an enjoyable, totally secure shopping experience for each and every one
of our customers. Any information that you provide will be used solely to make your shopping experience more
rewarding. Café de Fiori is the sole owner of all personally identifiable information collected via our web
site. The Cafe de Fiori's staff continually reviews our website to insure that the site complies with the terms of
this policy. Please read on for more details about our privacy policy.
Your Personal Information and How We Use It
- When you place an order with us, Café de Fiori collects the necessary amount of personal and financial
information to facilitate fulfillment of your order and keep you informed of its status. This information includes
your name, billing address (and shipping address if different than your billing address), phone number, e-mail
address, and credit card number, CSC number and expiration date. Once an order has been processed, your personal
information is retained in a secure location so that we may assist our customers in the instance of a product return
or future order.
- Café de Fiori utilizes cookies to automatically supply your personal information (name, shipping address,
phone number and e-mail address) when you return to the shopping cart after placing an order. We do not store credit
card information in the cookies. Cookies are small pieces of information which are stored on your computer's hard
drive when you visit a website. If your browser is set to not accept any cookies, users will not be able to place an
order via the website. You may place a phone order by calling at (818) 468-9999
- Café de Fiori tracks certain user statistics for a number of purposes. We track the general trends of our
users when they visit Café de Fiori. This information helps us tailor content that we provide to our users. We
also use this information for internal marketing analysis.
- If you provide information about yourself by registering on a page, by filling out a survey, by entering a
contest or otherwise by voluntarily telling us about yourself or your activities, we will collect that information for
our own use. We use the information you and other visitors give us to improve the products, services and content on
our site. We use your e-mail address to keep you informed of your order status as well as occasionally to send updates
on our products.
Is Shopping at Café de Fiori Safe?
Orders placed with Café de Fiori will occur via a secure server. Our secure server utilizes FreeSSL Secure
Server Software (SSL) technology, which encrypts your personal and financial information before it is sent to us,
making your information indecipherable while in transit over the Internet. Additionally, all information we collect
from our users is protected from unauthorized access in a secure location. To be sure you are browsing secure pages,
check the bottom of the web page for the icon of a closed padlock. This icon appears in the latest versions of
Internet Explorer and Netscape Navigator to tell you that your information is protected. Also, all browsers display an
"s" after the "http" in the Web site address to indicate that you`re in a secure environment. Once your personal
information is received and processed, it is stored in a secure manner and is only accessible by authorized personnel.
Credit Card Security
Your web browser and our server encrypt confidential information during transmission. This ensures that all
transactions stay private and protected. Using SSL (Secure Socket Layer) encryption technology, credit card and other
information is encoded prior to Internet transmission. Our SSL certificate ensures that order information is sent to
Café de Fiori and that the information has not been tampered with during transmission. This configuration makes
eavesdropping on credit card transactions almost impossible.
Our secure order form is accessible to visitors using all recent browsers, including the latest versions of Microsoft
Internet Explorer, Netscape Communicator or Firefox.
Every transaction that is encrypted and uses our secure servers
is guaranteed to be safe. If your credit card information is stolen because you used your credit card to place an order
at Café de Fiori, we will make sure that you do not have to pay any fraudulent charges made to your account,
provided that the following steps have been followed:
- Before submitting credit card information, please verify that your browser has successfully connected to the
secure server (indicated by a lock or key icon in the browser). Refer to your browser's instructions for more
information about its security features.
- You must notify your credit card company in accordance with its reporting rules and procedures. Consumer
protection laws exist to protect you against the unauthorized use of your credit card. Under the Fair Credit Billing
Act, for example, your bank cannot hold you liable for more than $50 of fraudulent charges on your account.
- If your credit card company holds you liable for any part of this $50, then Café de Fiori will cover such
liability for you, up to the full $50, provided that such unauthorized use of your credit card resulted through no
fault of your own and because you used your credit card to place an online order through Café de Fiori while
using a secure server.
To facilitate secure, encrypted online credit card transactions, Café de Fiori also utilizes VeriSign Payment
Services. Verisign operates under its own set of Privacy and Security Guidelines.
Disclosure of Your Information to Third Parties
Café de Fiori maintains relationships with trustworthy third party vendors to sell their products on our
website. When a third party fulfills an order, Café de Fiori contacts the third party vendor for the express
purpose of shipping your order. In such instances, the only information Café de Fiori shares with the third party
company is the customer's name and shipping address. No financial information is shared with the third party vendor.
All third party vendors have reviewed and agreed to the terms of our privacy agreement. Beyond this, no other personal
information is shared, sold, or rented to any third party for commercial use.
Assuring the Accuracy of the Information We Collect
Café de Fiori strives to ensure that that all information we receive from our customers is correct and
up-to-date. When an order is placed, we check to see that the billing address our customer provides us with matches
the information on file with the third party financial institution. This is done on our part to help prevent
fraudulent credit card activity.
Reviewing and/or Correcting Your Personal Information
Café de Fiori allows our customers to review or change their personal information. Additionally, they may call
our Customer Service Department at (818) 468-9999 Monday - Friday 9:00 AM - 5:00 PM PST to request changes. Once
your request is received, we may require valid proof of your identification for security purposes.
Your Consent
By using our Web site, you consent to the collection and use of your personal and financial information as specified
in this policy by Café De Fiori. Modifications to our privacy policy will be posted on this page so that you are
always aware of what information we collect, how we use it, and under what circumstances we disclose it. In addition,
your consent is required for Café de Fiori to utilize your personally identifiable information for uses other
than those specifically stated in this privacy policy.
Summary
We make our best effort to ensure the security of your information on our systems. Keep in mind that whenever you
voluntarily disclose personal information online that information can potentially be collected and used by others. By
conducting your transactions responsibly online, and utilizing our secure software, you are greatly reducing your risk
of fraudulent data collection.
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